Client Service Registration

Coach Selection:
You have the flexibility to choose your preferred coach either during the signup process or by connecting with us through WhatsApp. If you haven't selected a coach, our dedicated team will take 1-3 days to carefully match you with the most suitable coach based on your preferences and needs.

Discovery/Intro Sessions
1. Your Discovery Session, a complimentary 30-minute introduction with your Coach, is designed to help you get acquainted with the coaching process.
2. We kindly ask that you reschedule your Discovery Session in case of emergencies. Please note that you can postpone your Discovery session only once.
3. After conducting the session, If you feel that a different Coach would be a better fit for your needs, we encourage you to discuss this with us, and we can help you find another coach.
4. To make the most of your time, we request that you join your discovery session within the first 5 minutes of the scheduled time. If you do not attend during this time, the session will be postponed.
5. If you need to reschedule your intro session, we appreciate a minimum of 24 hours' notice before the session. Two reminders will be sent to avoid the session being marked as concluded.

Assessment and Debrief session
1. Debrief session is aimed at giving you an overall understanding of your assessment report by the coach and is scheduled after the assessment and payment are completed.
2. We kindly request that you join your debrief session within 10-15 minutes of the scheduled time. In case of not showing up, the session will be considered a postponement the first time, and as concluded the second time.
3. If you need to reschedule your debrief session, we appreciate a minimum of 24 hours notice before the session. Two reminders will be sent to avoid the session being marked as concluded.

Coaching Sessions
1. To maximize the session’s effectiveness, we kindly request that you join your coaching session within 10-15 minutes of the scheduled time. In case of not showing up, the session will be considered a postponement the first time, and as concluded the second time.
2. If you need to reschedule your coaching session, we appreciate a minimum of 24 hours' notice before the session. Two reminders will be sent to avoid the session being marked as concluded.

Payment
1. To secure your coaching or debrief session, please make the payment at least 24 hours in advance.
2. Choose the payment method that suits you, whether it's a one-time payment or in convenient installments, if applicable.
3. If applicable and approved, refund requests will be processed within 10 to 15 working days.